If you are trying to access a specific website and you are faced with the error screen above, it means that the VaultOne connector could not connect with the registered website, use the step by step below to solve this problem.

First step:

Access the machine where the connector is installed and type the command below. The status of the 4 containers must be “Up” as shown in the print below.

docker ps -a

If any container down appears, please contact us via email: [email protected]

Second step:

On the machine where the connector is installed, enter the command below to verify that the connector is able to connect to the desired site.

cURL -v (full url)

An example of a successful cURL follows.

Third step:

If the connector cannot access the site, you must send us the platform logs for validation.

On the machine where the connector is installed, type the command below:

docker logs --details -n 200 vo-web |& tee (WRITE FILE NAME AND EXTENSION)

For example:

docker logs --details -n 200 vo-web |& tee log_server.txt

Send the generated file to [email protected] informing us of the problem you are facing, shortly the technical team will contact you.