If you are trying to access a computer/server and you see the screen above, it means that your connector was not installed correctly and you will need to install it again to correct this error.
Follow the ‘step by step’ below.
First step:
Within VaultOne, go to Administration, then Connectors, locate the connector you are going to reinstall, select Actions, then Install. As per the image below.
Second step:
Copy the installation command or download the installation script as per the example image below.
Important: Make sure the Connector ID, indicated by the red line below, matches the ID at the end of the installation command line.
If you are going to use the installation script, confirm that the connector ID, indicated by the red line below, is the same as the VO_CONNECTORID that is in lines 43 and 44 of the installation script.
Third step:
Access the machine where you are going to install the connector. With the root user, enter the installation command line or use the installation script.
It will be necessary to confirm your authentication with the user or e-mail that is used to access VaultOne, as shown in the image below.
Fourth step:
After installation, type the command below and confirm that the four containers are in the Up status, as shown in the image below.
docker ps -a
Alright, now your connector has been installed correctly.
Try to access the computer/server again.
If the error persists, please contact help@vaultone.com
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