Access error via RDP - “The remote station cannot be found.”

If you are trying to access a machine via RDP and the error message above appears, it means that your connection arrived at the VaultOne connector, but the connector could not find the destination machine, to solve this error follow the steps below :

First step:

Access the machine where the connector is installed and type the command below. The status of the 4 containers must be “Up” as shown in the print below.

docker ps -a

If any container down appears, please contact us via email: help@vaultone.com

Second step:

TELNET the target machine from the machine where the connector is installed.

On the machine where the connector is installed, type the command below.

telnet (IP or target machine name, as registered in VaultOne) (Port)

An example of a successful TELNET follows.

Third step:

If the connection via telnet was made, but the error still persists, you must validate the information below within your platform.

- Check if the credential was registered with the correct user and password.

- On the “Edit Credential” screen, as shown in the image below, check whether it is necessary to register the domain user for this credential.

- On the “Edit server” screen, validate which security protocol is being used for that connection.

Note: Some OSes accept the NLA protocol by default, if you are using another one, try connecting via the NLA protocol. Remembering that to use the NLA, that resource needs to have a credential registered within VaultOne.

If all these validations were done and the error still persists, then you must send us the platform logs for us to validate.

First activate the DEBUG mode, to enable type the command below.

docker rm -f vo-core >/dev/null

docker run -e GUACD_LOG_LEVEL=debug --restart unless-stopped --name vo-core -v vostore:/mntstorage -v /tmp:/mnttemp -d voconnect/core:v6

On the machine where the connector is installed, enter the command below:

docker logs --details -n 200 vo-core |& tee (WRITE FILE NAME AND EXTENSION)

For example:

docker logs --details -n 200 vo-core |& tee log_server.txt

Send the generated file to help@vaultone.com informing us of the problem you are facing, shortly the technical team will contact you.