Requirements to connect via bastion

See the 5 requirements for connecting via Bastion to be available when connecting to a computer.

1 – You must have a connector associated with your computer, but this connector cannot be the default for VaultOne

See in the image the connector THAT MUST NOT be associated with the computer if you want to connect via bastion:

In the computers menu, check the connector that is associated to the computer. Click on actions, then on edit:

Finally, see which connector is associated with the computer you want to access via bastion: 

2 - The connector version must be greater than or equal to 14

In the menu Administration>Connectors see which version of the connectors:

3 – The computer that the user is using must be the Windows operating system

4 – The video recording option inside the computer register must be disabled

In the Computers menu, see if the Record Video option appears, if so, it must be disabled:

5 – The computer protocol must be of the RDP type

In the same menu as the previous item, select the RDP protocol: