Contracts & Terms
Will I need to sign a new contract?
No, existing contracts will remain valid. If any updates are required, we’ll notify you in advance.
What about renewals?
Renewals will continue as scheduled under your current agreement. Any changes will be communicated beforehand.
I'm on a month-to-month plan — what changes for me?
There are no immediate changes. If updates occur, you’ll receive advance notice.
Will the Privacy Policy and Terms of Use change?
Any updates to legal terms will be shared with you in advance and made available for review.
Data & Security
Will my company data be transferred to another country?
No, your data will continue to be stored according to current data residency policies.
Will there be any changes to the platform’s security?
Security remains a top priority. There are no changes to our approach or risks to current protections.
Support & Product
Will the support channels stay the same?
Yes, support channels will remain unchanged for now. You will also be assigned a new account manager as another point of contact. Any updates will be communicated.
Will the VaultOne product continue to exist?
Yes, VaultOne will continue to be available.
Will VaultOne remain a standalone product or be merged with JumpCloud? VaultOne will remain standalone for the time being. We will communicate integration plans and customers will be informed.
Billing
Will my billing remain the same?
Yes, your current billing terms stay unchanged. If there are future adjustments, we’ll notify you in advance.
Will there be any price increases or changes?
There are no immediate pricing changes. Any updates will be shared well ahead of time.
Regional Operations
Will VaultOne continue to operate in Brazil?
Yes, operations in Brazil will continue without interruption.
Access to JumpCloud
Will I receive any benefits for using JumpCloud products?
Yes, existing VaultOne customers may receive special offers or benefits — more details to come.
Will I be required to purchase JumpCloud products?
No, you’re under no obligation to buy JumpCloud products.
For Partners
Will there be a new price list and discount structure?
If any updates are made to pricing or discounts, they will be shared with partners directly.
Will there be changes to the partner policy?
Any updates will be communicated in advance, as per our standard practices.
Will my business contact remain the same?
Yes, your current contact will remain the same for now. If there are changes, we’ll notify you.
Who can I contact to learn more about JumpCloud’s partnership program? Contact our Co-Founder and GM of MSP Antoine Jebara at [email protected] to learn more.